The Online Business Etiquette

Readers, how would you deal with a choosey customer? What would you reply to unsatisfied customers about your services? are you going to be mad as well? is it by using harsh words? and what are the appropriate languages to use when communicate with your customers? Basically it’s all about how to tackle your clients through internet. Because when you are conducting business online, you need to maintain a professional and courteous manners at all times. Online business etiquette, not unlike offline business etiquette, calls for attention to grammar, tone and discretion. Here are some of the etiquettes that might be useful for the entrepreneur/businessman in handling their customers at the very first time of communication.
 

Email Etiquette

• Email messages should be professional and concise.
• Fill in the “Subject” field as accurately as possible.
• Use correct punctuation and spelling.
• Work with black text and standard fonts.                                               Salutations should be in respectful way. Use referencing proper titles, such as “Mrs.” or “Dr.” unless you’ve established a first-name basis.         
• Include your full name, title, website and contact information.                    
• Avoid from making jokes and spam the recipients. 

 

Social Media Etiquette

• Separate between business & personal matters                           
• Avoid over-promotion.
• Post concise messages and use the most relevant wording font.    
• Avoid excessive short-forms and emoticons

 

Instant Message Etiquette

• Never send confidential information, important announcements or disturbing news (use email, face-to-face or phone call for in-depth matters)
• Refrain from sending more than two sentences in a single IM post. 
• Always begin with a polite request for a chat.
• Be mindful of others’ online statuses, which may include “Available” or “Do Not Disturb.”
• Use a professional IM handle.

-ShaAsilah-